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Frequently Asked Questions

About Refyne

Q1. What is Refyne?

Refyne is Asia’s #1 holistic Financial Wellness Suite. The suite consists of Salary On-Demand, Salary Top Up, Money Guru, and Pocket Insurance. These solutions focus on relieving financial stress that would otherwise distract employees, reduce productivity, and ultimately cause attrition.

Refyne works with a host of organisations helping them unlock an engaged & stress-free workforce at zero cost, zero liability, and zero impact on cash flow.

Q2. Who can use Refyne?

Any organisation - private company, NGO, or government entity can sign up with Refyne's Financial Wellness Platform. Refyne's services can be accessed by on-roll and off-roll employees.

Q3. What's the difference between a credit card and Refyne?

Credit cards are accessible by less than 4% of Indians and often come with high interest rates ranging between 24% p.a to 52.86% p.a.

On the contrary, Refyne's Financial Wellness Platform provides interest-free access to liquidity to the underserved masses with zero or limited credit history.

Q4. How can an employee access Refyne?

Employees can access Refyne via the Android app, iOS app, website, and WhatsApp. Employees can login via their registered email or phone number on the app or website. On WhatsApp, they can access Refyne by sending a ‘Hi’ to +91 81477 90725.

Q5. How can my company offer Refyne’s services to employees?

Your company will need to enter into a partnership with Refyne. Post which your employees can access Refyne’s services.

An Account Manager provides the necessary support and guidance throughout the integration, deployment, and launch process.

Q6. How long does it take to start offering Refyne to employees?

It takes between 1 to 4 weeks for a company to offer Refyne's services to its employees.

Q7. How is attendance and payroll data shared between my company and Refyne?

Attendance and payroll data can be shared with Refyne either manually or through integration. Refyne integrates seamlessly with HRMS, Payroll, or Attendance systems, eliminating extra effort from the HR team.

Q8. Will my company be liable?

Refyne's Financial Wellness Platform comes at zero liability and zero risk to companies. Your company will not be held liable for any funds withdrawn by its employees.

Q9. What are the charges to sign-up with Refyne?

As an employer, there are no charges to partner with Refyne. You can offer Refyne's Financial Wellness Platform to your employees at zero cost, zero risk, and zero liability. Since the funds are provided by Refyne, there is no impact on working capital either.

Employees will be charged a transaction fee when they access funds. There is no interest fee or any other hidden charges.

Q10. Why should my employees be charged?

Providing access to the Financial Wellness Suite requires various partners like banking, technology, and payroll to integrate and work together. The processing fee enables Refyne to provide the Financial Wellness Platform and access to funds at zero interest and no hidden charges.

Q11. How many languages is Refyne available in?

Refyne is available in over 11 vernacular languages.

Q12. Can employees access Refyne’s solution after they have quit the company?

No. Access to Refyne is restricted once an employee exits the company.

Q13. What happens if an employee absconds?

There is no risk to your company as liability sits on Refyne's book of accounts. Once the full-and-final is processed, your company can settle the amount with Refyne.

Q14. How do I contact Refyne's customer support?

You can reach Refyne's customer support via telephone and email.
Phone - +91 7406343332
Email -

For sales-related queries, please write to

Salary On-Demand

Q1. What is Salary On-Demand or Earned Wage Access?

Salary On-Demand or Earned Wage Access is a service that enables your company to offer employees access to a portion of your earned but unpaid salary, any time before payday.

Your company can make this solution available to employees by partnering with Refyne at zero cost, zero risk, and zero liability. And since Refyne funds the amount, there is no impact on the working capital either.

Q2. How does Salary On-Demand / Earned Wage Access work?

Once your company establishes a partnership with Refyne, on-roll and off-roll employees will be able to access Salary On-Demand. Employees will be able to withdraw a portion of their earned salary for a transaction fee. Refyne reconciles with the payroll at the end of the month.

Q3. How much can an employee withdraw?

With Salary On-Demand, your employees can withdraw a portion of the earned salary based on their attendance. The employer can customise the percentage of earned salary that can be withdrawn.

Q4. Can an employee withdraw more than the monthly earned salary?

No, Salary On-Demand lets employees withdraw only a portion of their earned salary, which is less than their monthly salary.

Q5. Will there be an impact on an employee's credit score?

Salary On-Demand or Earned Wage Access is not a loan and hence there will be no impact on your employee’s credit score.

Q6. How long does it take for an employee to access the funds?

Salary On-Demand is credited to employees bank account within 60 seconds.

Q7. Can an employee make multiple withdrawals?

Yes, employees can make multiple withdrawals in a month.

Money Guru

Q1. What is Money Guru?

Refyne offers 1-on-1 sessions with SEBI or CFP authorised financial advisors. Financial coaches will help employees manage finances and plan investments.

Available in vernacular languages, employees at partnered companies can avail of this service free of cost.

Q2. How to book an appointment with the financial coach?

An employee can book an appointment through the Refyne app by filling out a form with contact details, preferred language, and time. After which, an appointment is scheduled with the financial coach.

Q3. What are the charges for Money Guru?

Companies can make this service available to their on roll and off roll employees at zero cost.

Salary Top Up

Q1. What is Salary Top Up?

Salary Top Up enables your company to provide employees access to funds up to 1.5x of their monthly salary at zero interest. Your employees can withdraw funds for a transaction fee without any hidden charges.

Your company can make this solution available to employees by partnering with Refyne at zero cost and zero liability. And since Refyne funds the amount, there is no impact on the working capital either.

Q2. How does Salary Top Up work?

Your employees will be able to access Salary Top Up once your company partners with Refyne. Eligible employees will be able to withdraw funds upto 1.5x of their monthly pay. The withdrawn amount is repaid to Refyne in monthly installments. The EMI is deducted from the salary on pay day and the balance is credited into the employee's account.

Q3. What’s the difference between Salary On-Demand and Salary Top Up?

Salary On-Demand enables employees to access a portion of their earned salary before payday. While Salary Top Up unlocks further liquidity by giving employees access to funds up to 1.5x of their monthly salary.

Q4. How much can an employee withdraw?

Salary Top Up enables employees to withdraw upto 1.5x of their monthly salary at any given time.

Q5. Will there be an impact on an employee's credit score?

Salary Top Up can have a positive impact on an employee’s credit score. It opens an opportunity for employees with no credit history to build their credit score.

About Refyne

Q1. Am I eligible to use Refyne?

Your company needs to partner with Refyne to make the services accessible to you. You can reach out to your HR team to know if Refyne's services are available.

If your company has not partnered with Refyne yet, you can kick-start the conversation by writing to queries@refyne.co.in and looping in your HR team.

Q2. How can I access Refyne?

You can access Refyne via Android app, iOS app, web interface, and WhatsApp. You can login via your registered email or phone number on the app or website. On Whatsapp, you can access Refyne by sending a ‘hi’ to +91 81477 90725.

Q3. How is Refyne different compared to credit cards and other forms of loans?

Credit cards are accessible by less than 4% of Indians and often come with high-interest rates ranging between 24% p.a to 52.86% p.a.

On the contrary, Refyne's Financial Wellness platform provides interest-free liquidity access to the underserved masses, with zero or limited credit history.

Q4. How much does Refyne charge?

Unlike other financial products, Refyne does not charge interest, convenience, or documentation charges. We only charge a transaction fee.

Q5. Why should I be charged?

Providing access to the Financial Wellness Suite requires various partners like banking, technology, and payroll to integrate and work together. The transaction fee enables Refyne to provide the suite and access to funds at zero interest and no hidden charges.

Q6. How much interest do I need to pay?

Refyne does not charge any interest. You just need to pay a transaction fee while withdrawing funds.

Q7. How do I log into the Refyne app?

Your HR team has to activate your account. Once activated, you can download the Refyne app and sign up using your registered mobile number or email id. You can also access Refyne's Salary On-Demand services via WhatsApp.

Please note that login is via one-time-password(OTP) that is sent to your registered email id or phone number.

Q8. How do I change the language on the Refyne app?

You can change the language by tapping on the (three-line) menu icon on the top right corner of the Refyne app and selecting the preferred language from the drop-down. Refyne currently supports 11 vernacular languages.

Q9. How do I contact Refyne customer support?

You can reach Refyne's customer support via telephone and email.
Phone - +91 7406343332
Email - support@refyne.co.in

Salary On-Demand

Q1. What is Salary On-Demand?

Salary On-Demand or Earned Wage Access is a service that allows you to access a portion of your earned but unpaid salary any time before payday. The balance portion of your salary will be credited to your account on payday. This is not a loan and can be accessed at zero interest.

Q2. How does Salary On-Demand / Earned Wage Access work?

Salary On-Demand will be activated once your company partners with Refyne. You will be able to withdraw your earned salary based on your attendance and limits set by your company. Refyne automatically reconciles with your payroll at the end of the month and the balance portion of your salary is credited to your account on payday.

Q3. How much funds can I withdraw?

With Salary On-Demand, you can withdraw a portion of the earned salary based on your company policy. Your company decides the percentage of earned salary that can be withdrawn.

Q4. Will there be an impact on my credit score?

Salary On-Demand or Earned Wage Access is not a loan, hence there will be no impact on your credit score.

Q5. How long does it take to get the funds?

With Salary On-Demand, funds are credited to your bank account within 60 seconds.

Q6. Can an employee make multiple withdrawals?

Yes, an employee can make multiple withdrawals in a month.

Money Guru

Q1. What is Money Guru?

Refyne offers 1-on-1 sessions with SEBI or CFP authorised financial advisors. Financial coaches will help you manage finances and plan investments.

Available in multiple vernacular languages, you can avail of this service free of cost.

Q2. How to book an appointment with the financial coach?

You can book an appointment through the Refyne app by filling out a form with contact details, preferred language, and time. After which, an appointment is scheduled with the financial coach.

Q3. What are the charges for Money Guru?

Employees at Refyne-partnered companies can avail this service completely free of cost.

Salary Top Up

Q1. What is Salary Top Up?

Salary Top Up by Refyne enables you to access upto 1.5x of your monthly salary at zero interest. You can withdraw funds for a transaction fee without hidden charges. Your company can make this available to you by partnering with Refyne.

Q2. How does Salary Top Up work?

You will be able to access Salary Top Up once your company partners with Refyne. You will be able to withdraw an amount upto 1.5x of your monthly pay. The withdrawn amount is repaid to Refyne in monthly deductions. The EMI is deducted from your salary on pay day and the balance is credited into your bank account.

Q3. How much funds can I withdraw?

Salary Top Up enables you to withdraw upto 1.5x of your monthly salary at any given time.

Q4. Will there be an impact on my credit score?

Salary Top Up can have a positive impact on your credit score. It opens up an opportunity for you to build your credit score.

Q5. How long does it take to get the funds?

With Salary Top Up, funds are credited to your bank account within 2 working days.

Q6. What’s the difference between Salary

On-Demand and Salary Top Up?

Salary On-Demand enables you to access a portion of your earned salary before payday. While Salary Top Up unlocks further liquidity by giving you access to funds up to 1.5x of your monthly salary.

Q1. What is Refyne?

Refyne is Asia’s #1 holistic Financial Wellness Suite. The suite consists of Salary On-Demand, Salary Top Up, Money Guru, and Pocket Insurance. These solutions focus on relieving financial stress that would otherwise distract employees, reduce productivity, and ultimately cause attrition.

Refyne works with a host of organisations helping them unlock an engaged & stress-free workforce at zero cost, zero liability, and zero impact on cash flow.

Q2. Who can use Refyne?

Any organisation - private company, NGO, or government entity can sign up with Refyne's Financial Wellness Platform. Refyne's services can be accessed by on-roll and off-roll employees.

Q3. What's the difference between a credit card and Refyne?

Credit cards are accessible by less than 4% of Indians and often come with high interest rates ranging between 24% p.a to 52.86% p.a.

On the contrary, Refyne's Financial Wellness platform provides interest-free access to liquidity to the underserved masses with zero or limited credit history.

Q4. How can an employee access Refyne?

Employees can access Refyne via the Android app, iOS app, website, and WhatsApp. Employees can login via their registered email or phone number on the app or website. On WhatsApp, they can access Refyne by sending a ‘Hi’ to +91 81477 90725.

Q5. How can my company offer Refyne’s services to employees?

Your company will need to enter into a partnership with Refyne. Post which your employees can access Refyne’s services.

An Account Manager provides the necessary support and guidance throughout the integration, deployment, and launch process.

Q6. How long does it take to start offering Refyne to employees?

It takes between 1 to 4 weeks for a company to offer Refyne's services to its employees.

Q7. How is attendance and payroll data shared between my company and Refyne?

Attendance and payroll data can be shared with Refyne either manually or through integration. Refyne integrates seamlessly with HRMS, Payroll, or Attendance systems, eliminating extra effort from the HR team.

Q8. Will my company be liable?

Refyne's Financial Wellness Platform comes at zero liability and zero risk to companies. Your company will not be held liable for any funds withdrawn by its employees.

Q9. What are the charges to sign-up with Refyne?

As an employer, there are no charges to partner with Refyne. You can offer Refyne's Financial Wellness Platform to your employees at zero cost, zero risk, and zero liability. Since the funds are provided by Refyne, there is no impact on working capital either.

Employees will be charged a transaction fee when they access funds. There is no interest fee or any other hidden charges.

Q10. Why should my employees be charged?

Providing access to the Financial Wellness Suite requires various partners like banking, technology, and payroll to integrate and work together. The processing fee enables Refyne to provide the Financial Wellness Platform and access to funds at zero interest and no hidden charges.

Q11. How many languages is Refyne available in?

Refyne is available in over 11 vernacular languages.

Q12. Can employees access Refyne’s solution after they have quit the company?

No. Access to Refyne is restricted once an employee exits the company.

Q13. What happens if an employee absconds?

There is no risk to your company as liability sits on Refyne's book of accounts. Once the full-and-final is processed, your company can settle the amount with Refyne.

Q14. What about data security and compliance?

Refyne stores sensitive data securely behind a firewall, which is accessible only to parties with explicit authorisations and permissions. Additionally, Refyne is ISO 27001 and VAPT Certified, compliant with RBI, labour laws, and GDPR guidelines.

Q15. How do I contact Refyne's customer support?

You can reach Refyne's customer support via telephone and email.
Phone - +91 7406343332
Email -

For sales-related queries, please write to

Q1. What is Salary On-Demand or Earned Wage Access?

Salary On-Demand or Earned Wage Access is a service that enables your company to offer employees access to a portion of your earned but unpaid salary, any time before payday.

Your company can make this solution available to employees by partnering with Refyne at zero cost, zero risk, and zero liability. And since Refyne funds the amount, there is no impact on the working capital either.

Q2. How does Salary On-Demand / Earned Wage Access work?

Once your company establishes a partnership with Refyne, on-roll and off-roll employees will be able to access Salary On-Demand. Employees will be able to withdraw a portion of their earned salary for a transaction fee. Refyne reconciles with the payroll at the end of the month.

Q3. How much can an employee withdraw?

With Salary On-Demand, your employees can withdraw a portion of the earned salary based on their attendance. The employer can customise the percentage of earned salary that can be withdrawn.

Q4. Can an employee withdraw more than the monthly earned salary?

No, Salary On-Demand lets employees withdraw only a portion of their earned salary, which is less than their monthly salary.

Q5. Will there be an impact on an employee's credit score?

Salary On-Demand or Earned Wage Access is not a loan and hence there will be no impact on your employee’s credit score.

Q6. How long does it take for an employee to access the funds?

Salary On-Demand is credited to employees bank account within 60 seconds.

Q7. Can an employee make multiple withdrawals?

Yes, employees can make multiple withdrawals in a month.

Q1. What is Money?

Refyne offers 1-on-1 sessions with SEBI or CFP authorised financial advisors. Financial coaches will help employees manage finances and plan investments.

Available in vernacular languages, employees at partnered companies can avail of this service free of cost.

Q2. How to book an appointment with the financial coach?

An employee can book an appointment through the Refyne app by filling out a form with contact details, preferred language, and time. After which, an appointment is scheduled with the financial coach.

Q3. What are the charges for Money Guru?

Companies can make this service available to their on roll and off roll employees at zero cost.

Q1. What is Salary Top Up?

Salary Top Up enables your company to provide employees access to funds up to 1.5x of their monthly salary at zero interest. Your employees can withdraw funds for a transaction fee without any hidden charges.

Your company can make this solution available to employees by partnering with Refyne at zero cost and zero liability. And since Refyne funds the amount, there is no impact on the working capital either.

Q2. How does Salary Top Up work?

Your employees will be able to access Salary Top Up once your company partners with Refyne. Eligible employees will be able to withdraw funds upto 1.5x of their monthly pay. The withdrawn amount is repaid to Refyne in monthly installments. The EMI is deducted from the salary on pay day and the balance is credited into the employee's account.

Q3. What’s the difference between Salary On-Demand and Salary Top Up?

Salary On-Demand enables employees to access a portion of their earned salary before payday. While Salary Top Up unlocks further liquidity by giving employees access to funds up to 1.5x of their monthly salary.

Q4. How much can an employee withdraw?

Salary Top Up enables employees to withdraw upto 1.5x of their monthly salary at any given time.

Q5. Will there be an impact on an employee's credit score?

Salary Top Up can have a positive impact on an employee’s credit score. It opens an opportunity for employees with no credit history to build their credit score.

Q1. Am I eligible to use Refyne?

Your company needs to partner with Refyne to make the services accessible to you. You can reach out to your HR team to know if Refyne's services are available.

If your company has not partnered with Refyne yet, you can kick-start the conversation by writing to queries@refyne.co.in and looping in your HR team.

Q2. How can I access Refyne?

You can access Refyne via Android app, iOS app, web interface, and WhatsApp. You can login via your registered email or phone number on the app or website. On WhatsApp, you can access Refyne by sending a ‘hi’ to +91 81477 90725.

Q3. How is Refyne different compared to credit cards and other forms of loans?

Credit cards are accessible by less than 4% of Indians and often come with high-interest rates ranging between 24% p.a to 52.86% p.a.

On the contrary, Refyne's Financial Wellness platform provides interest-free liquidity access to the underserved masses, with zero or limited credit history.

Q4. How much does Refyne charge?

Unlike other financial products, Refyne does not charge interest, convenience, or documentation charges. We only charge a transaction fee.

Q5. Why should I be charged?

Providing access to the Financial Wellness Suite requires various partners like banking, technology, and payroll to integrate and work together. The transaction fee enables Refyne to provide the suite and access to funds at zero interest and no hidden charges.

Q6. How much interest do I need to pay?

Refyne does not charge any interest. You just need to pay a transaction fee while withdrawing funds.

Q7. How do I log into the Refyne app?

Your HR team has to activate your account. Once activated, you can download the Refyne app and sign up using your registered mobile number or email id. You can also access Refyne's Salary On-Demand services via WhatsApp.

Please note that login is via one-time-password(OTP) that is sent to your registered email id or phone number.

Q8. How do I change the language on the Refyne app?

You can change the language by tapping on the (three-line) menu icon on the top right corner of the Refyne app and selecting the preferred language from the drop-down. Refyne currently supports 11 vernacular languages.

Q9. How do I contact Refyne customer support?

You can reach Refyne's customer support via telephone and email.
Phone - +91 7406343332
Email - support@refyne.co.in

Q1. What is Salary On-Demand or Earned Wage Access?

Salary On-Demand or Earned Wage Access is a service that enables your company to offer employees access to a portion of your earned but unpaid salary, any time before payday.

Your company can make this solution available to employees by partnering with Refyne at zero cost, zero risk, and zero liability. And since Refyne funds the amount, there is no impact on the working capital either.

Q2. How does Salary On-Demand / Earned Wage Access work?

Once your company establishes a partnership with Refyne, on-roll and off-roll employees will be able to access Salary On-Demand. Employees will be able to withdraw a portion of their earned salary for a transaction fee. Refyne reconciles with the payroll at the end of the month.

Q3. How much can an employee withdraw?

With Salary On-Demand, your employees can withdraw a portion of the earned salary based on their attendance. The employer can customise the percentage of earned salary that can be withdrawn.

Q4. Can an employee withdraw more than the monthly earned salary?

No, Salary On-Demand lets employees withdraw only a portion of their earned salary, which is less than their monthly salary.

Q5. Will there be an impact on an employee's credit score?

Salary On-Demand or Earned Wage Access is not a loan and hence there will be no impact on your employee’s credit score.

Q6. How long does it take for an employee to access the funds?

Salary On-Demand is credited to employees bank account within 60 seconds.

Q7. Can an employee make multiple withdrawals?

Yes, employees can make multiple withdrawals in a month.

Q1. What is Money Guru?

Refyne offers 1-on-1 sessions with SEBI or CFP authorised financial advisors. Financial coaches will help employees manage finances and plan investments.

Available in vernacular languages, employees at partnered companies can avail of this service free of cost.

Q2. How to book an appointment with the financial coach?

You can book an appointment through the Refyne app by filling out a form with contact details, preferred language, and time. After which, an appointment is scheduled with the financial coach.

Q3. What are the charges for Money Guru?

Employees at Refyne-partnered companies can avail this service completely free of cost.

Q1. What is Salary Top Up?

Salary Top Up by Refyne enables you to access upto 1.5x of your monthly salary at zero interest. You can withdraw funds for a transaction fee without hidden charges. Your company can make this available to you by partnering with Refyne.

Q2. How does Salary Top Up work?

You will be able to access Salary Top Up once your company partners with Refyne. You will be able to withdraw an amount upto 1.5x of your monthly pay. The withdrawn amount is repaid to Refyne in monthly deductions. The EMI is deducted from your salary on pay day and the balance is credited into your bank account.

Q3. How much funds can I withdraw?

Salary Top Up enables you to withdraw upto 1.5x of your monthly salary at any given time.

Q4. Will there be an impact on my credit score?

Salary Top Up can have a positive impact on your credit score. It opens up an opportunity for you to build your credit score.

Q5. How long does it take to get the funds?

With Salary Top Up, funds are credited to your bank account within 2 working days.

Q6. What’s the difference between Salary

On-Demand and Salary Top Up?

Salary On-Demand enables you to access a portion of your earned salary before payday. While Salary Top Up unlocks further liquidity by giving you access to funds up to 1.5x of your monthly salary.